At KIXOR, we aim to provide a clear and reliable shopping experience. Please read the information below before placing your order.
7-Day Return or Exchange Window
You may request an eligible return or size exchange within 7 days of delivery.
Eligibility
- The item must be unused, unworn and unwashed.
- Original tags and packaging must be intact.
- The item must not have stains, odour, damage or signs of wear.
Non-Returnable Items
Items marked final sale, customised items and products damaged through misuse are not eligible unless required by applicable law.
How to Request
Contact KIXOR customer care through the store Contact page with your order number and reason. Instructions will be shared after eligibility is reviewed.
Refunds
Approved refunds are issued to the original payment method after inspection. Bank or payment-provider processing time may vary.
Damaged or Incorrect Item
Contact us promptly after delivery and include clear photographs so we can assist you.